Frequently Asked Questions

Questions Frequently Asked by Merchants

Q: What is Freshdeals Mall?

A: Freshdeals Mall is a multi-vendor website that hosts several other ecommerce websites using subdomains as their respective URLs. This means that Freshdeals Mall acts as a marketplace for different shops that customers can safely buy products online.

Q: How does Freshdeals Mall work?

A: Freshdeals Mall hosts several ecommerce websites, each with its own subdomain URL. Customers can access these shops through the Freshdeals Mall website and buy products from them. Payment will be centralized and received and moderated by Freshdeals Mall. Payouts will be made to merchants who successfully completed a sale on a weekly basis.

Q: How are deliveries handled?

A: Deliveries of the products sold within Freshdeals Mall will be handled by third-party courier services Borzo or Lalamove. Delivery fees will be paid at checkout by the customer along with the product they bought.

Q: How can I become a Freshdeals Mall merchant?

A: If you are interested in becoming a Freshdeals Mall merchant, you can email us at We do not charge any onboarding fees or rental fees on this service, instead, Freshdeals Mall will deduct a small commission on each sale.

Q: How does Freshdeals Mall ensure the safety of its customers?

A: Freshdeals Mall works with reliable third-party courier services to ensure the safe delivery of products. We also moderate the payment process to make sure that it is secure for our customers. Additionally, we encourage our merchants to provide accurate and detailed product descriptions to avoid any confusion or misunderstandings.

Q: What payment methods are accepted on Freshdeals Mall? 

A: Freshdeals Mall accepts various payment methods, including credit and debit cards, online banking, and e-wallets.

Q: How long does it take to receive a payout as a Freshdeals Mall merchant?

A: Payouts to merchants who successfully completed a sale are made on a weekly basis.

Q: Can customers return products bought on Freshdeals Mall?

A: Each merchant on Freshdeals Mall has their own return policy. Customers should check with the respective merchant’s return policy before making a purchase.

Q: How can I contact Freshdeals Mall for customer support?

A: You can reach out to us through our contact form on the website or email us at Our customer support team will be happy to assist you.